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SAP HANA COCKPIT 2.0 failed to install on AWS instance

SAP HANA Cockpit failed to install on AWS (RHEL 7.3, static IP assigned) with the below following error. Would anyone know the cause and how to resolve the failed installation.

SAP HANA Lifecycle Management - SAP HANA Cockpit 2.0.2.5.0
**********************************************************



Choose an action

Index | Action | Description
----------------------------------------------
1 | install | Install new system
2 | Exit (do nothing) |

Enter selected action index [2]: 1

Enter Installation Path [/hana/shared]:
Enter Local Host Name [host_name]:
Enter SAP HANA System ID [H4C]:
Enter Instance Number [96]:
Enter Master Password:
Confirm Master Password:
Host name host_name.compute.internal is not accessible.

Host name host_name.compute.internal is not accessible.

Host name host_name.compute.internal is not accessible.

.....etc.

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4 Answers

  • Best Answer
    Sep 04, 2017 at 02:27 PM

    Th e installer tries to reach host_name.compute.internal but gets no response.

    I'd have to look into it to provide the exact steps (and might do a tutorial video. while on it - ;-) but typically, AWS manages hostname resolution outside of the operating system. So the OS gets a dummy name "host_name.compute.internal", which is resolved to a correct IP and hostname.domain.com by AWS.

    Great feature but the installer does not support this and fails.

    You would need to provide a proper host name and domain and assign an IP (/etc/hosts). Make sure that AWS does not override the hostname setting at system startup. Ping, nslookup, etc should all resolve the IP correctly. When this is the case, the installation should proceed without issues as well.

    D

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    Former Member
    Sep 11, 2017 at 04:42 PM

    Denys,

    Thanks for you response. I was able to resolve this issue setting the hostname and I can access the application within the local network to the host. SAP Cockpit can't be used remotely with https://ip:51021 because it's resolving using that dummy name "host_name.compute.internal".

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    Former Member
    Oct 08, 2017 at 02:10 AM

    Hi Andre Henry,

    Can you please provide details on how you have installed SAP Cockpit in AWS? Do you need to use external SSH client for e.g. putty? I could not find the directory ... /SAPHANACOCKPIT00_0/. Please help. Thanks Andre.

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  • Apr 10 at 08:00 PM

    Hi,

    I ran into similar problem on Google Cloud Platform.

    the resolution consisted of :

    1) adding hxehost in /etc/hosts (Assigning it to the internal IP address)

    10.128.0.x hxehost

    2) removing or commenting a line in /etc/resolv.conf

    ....

    ### Please remove (at least) this line when you modify the file!

    #search c.sap-hanaexpress-public-158801.internal c.tidy-apricot-164917.internal google.internal

    nameserver 169.254.169.254

    hxehost:/etc #

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