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trackerexta90daed17.hana.ondemand.com makes the community extremely slow

Jun 05, 2017 at 10:23 AM

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What is this trackerexta90daed17.hana.ondemand.com ?

Whenever the response from the community page is extremely slow this tracker thing can be seen in the status bar

tracker.png (5.7 kB)
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4 Answers

Veselina Peykova
Jun 05, 2017 at 12:08 PM
1

It appears, I never white-listed this one - so far I have not encountered loss in site functionality (compared to browser installation without selective script blocking).

Here is the waterfall chart for the main answers page, where waiting times for trackerexta90daed17.hana.ondemand.com can be seen for investigation purposes:

https://gtmetrix.com/reports/answers.sap.com/MTdpDA1h

Fully loaded time of 29 seconds for a page is too high in my opinion.

The situation is better for a single question: https://gtmetrix.com/reports/answers.sap.com/1dlyPfS8, but still worth looking into.

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Jerry Janda
Jun 05, 2017 at 08:24 PM
1

Tracking is requested for internal business reasons. As you noted, it can affect performance -- but a 29-second response time is clearly a problem. I've shared this issue with the appropriate teams and it's being investigated.
Best regards,
--Jerry

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still or again 36 seconds today

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OK, it seems that there was an outage earlier that affected tracking tools, which, in turn, affected the corresponding pages.

I've been informed that the outage has been fixed, so please let me know if the load times continue to be a problem. In the meantime, IT is looking into ways to prevent this from happening again.

Best regards,

--Jerry

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it is back to normal.

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Oof. OK, let me check back.

--Jerry

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Vadim Kalinin Jun 08, 2017 at 10:33 AM
1

Today it takes 31 seconds to wait only for trackerexta90daed17.hana.ondemand.com

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It would appear things have been fixed - still seeing the privacy.js file and other activities, but not seeing the noticeable delays in loading.

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Hi Vadim, this was related to an infrastructure issue on our web reporting solution. I'm in contact with the product team to find ways that such issues don't affect SAP Community.

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Jürgen L
Sep 12, 2017 at 11:03 AM
0

When the tracker takes a rest then we have to wait for sharedui.services.sap.com

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