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trackerexta90daed17.hana.ondemand.com makes the community extremely slow

JL23
Active Contributor

What is this trackerexta90daed17.hana.ondemand.com ?

Whenever the response from the community page is extremely slow this tracker thing can be seen in the status bar

Accepted Solutions (0)

Answers (4)

Answers (4)

former_member186338
Active Contributor

Today it takes 31 seconds to wait only for trackerexta90daed17.hana.ondemand.com

jcgood25
Active Contributor
0 Kudos

It would appear things have been fixed - still seeing the privacy.js file and other activities, but not seeing the noticeable delays in loading.

oliver
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Vadim, this was related to an infrastructure issue on our web reporting solution. I'm in contact with the product team to find ways that such issues don't affect SAP Community.

jerryjanda
Community Manager
Community Manager

Tracking is requested for internal business reasons. As you noted, it can affect performance -- but a 29-second response time is clearly a problem. I've shared this issue with the appropriate teams and it's being investigated.
Best regards,
--Jerry

JL23
Active Contributor
0 Kudos

still or again 36 seconds today

jerryjanda
Community Manager
Community Manager
0 Kudos
Oof. OK, let me check back.

--Jerry

jerryjanda
Community Manager
Community Manager
0 Kudos
OK, it seems that there was an outage earlier that affected tracking tools, which, in turn, affected the corresponding pages.

I've been informed that the outage has been fixed, so please let me know if the load times continue to be a problem. In the meantime, IT is looking into ways to prevent this from happening again.

Best regards,

--Jerry

JL23
Active Contributor
0 Kudos

it is back to normal.

VeselinaPeykova
Active Contributor

It appears, I never white-listed this one - so far I have not encountered loss in site functionality (compared to browser installation without selective script blocking).

Here is the waterfall chart for the main answers page, where waiting times for trackerexta90daed17.hana.ondemand.com can be seen for investigation purposes:

https://gtmetrix.com/reports/answers.sap.com/MTdpDA1h

Fully loaded time of 29 seconds for a page is too high in my opinion.

The situation is better for a single question: https://gtmetrix.com/reports/answers.sap.com/1dlyPfS8, but still worth looking into.

JL23
Active Contributor
0 Kudos

When the tracker takes a rest then we have to wait for sharedui.services.sap.com