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Lumira gets hanged while trying to connect to B

Jun 05, 2017 at 09:11 AM

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hello,

Lumira gets hanged while iam trying to connect to BW.

What could be the issue?

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1 Answer

Ludek Uher
Jun 05, 2017 at 09:15 PM
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Hi Prabhur

This may depend on a number of variables; from versions of BW, BI Platform and Lumira, to BW configuration and more. There is way too litle info here to tell much.

See you can start updating the SAP Secure Login Client from version 2.0.0.1 to version 2.0.6.1.

See the following KBA:

2422365 - Lumira hangs when acquiring data from BW via OLAP connection

For more troubleshooting, I'd recommend either creating a phone incident or Chatting with SAP Support as per this KBA:

2213344 - How to start a chat with SAP Support[video]

- Ludek Senior Support Engineer AGS Product Support, Global Support Center

Canada SAP is now offering chat support. For more details please see KBA 2213344 - How to start a chat with SAP Support[video]

Follow me on Twitter: https://twitter.com/crnanalysistips

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