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Cannot display PDF in ESS

Jun 05, 2017 at 08:09 AM

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Dear experts,

One of our user encounter the problem as shown when she tries to open her remuneration statement in ESS, Any idea what is going wrong. It is suppose the PDF version of the remuneration statement will be displayed in the place where the 'no entry' icon is displayed now.

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1 Answer

antoine foucault Jun 05, 2017 at 03:11 PM
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Could it be that the Adobe PDF reader is not installed on this machine?

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Usually that is the answer.

Or installed but disabled in browser (sometimes but anti-virus software). Or "old" version installed and needs to be updated.

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