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Cannot display PDF in ESS

Francis417
Participant
0 Kudos

Dear experts,

One of our user encounter the problem as shown when she tries to open her remuneration statement in ESS, Any idea what is going wrong. It is suppose the PDF version of the remuneration statement will be displayed in the place where the 'no entry' icon is displayed now.

Accepted Solutions (0)

Answers (1)

Answers (1)

antoine_foucault
Active Contributor

Could it be that the Adobe PDF reader is not installed on this machine?

ChrisSolomon
Active Contributor

Usually that is the answer.

Or installed but disabled in browser (sometimes but anti-virus software). Or "old" version installed and needs to be updated.