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Sap Support launchpad issue- No match found check filter settings

Jun 04, 2017 at 05:40 AM

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Dear Experts,

Sap support launchpad is depicting the notes/Kba`s but when i click on them to display the note/kba`s , it is showing blank screen with message No match found check filter settings. I have checked filter settings, cleared all the cache and browsing history but of no luck.

Kindly assist me on how to sort out this issue.

Best Regards,

Hemanthkumar

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Dear Jurgen,

Thanks for the info

Best Regards,

Hemanthkumar

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2 Answers

Theresa Boehme
Jun 06, 2017 at 03:39 PM
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Hi Hemanthkumar,

Could you please give me the KBA number that didn't work so that I can check on our side?

Thanks

Theresa

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Dear Theresa,

Thanks for the response. All the Notes/KBA are getting displayed on the screen,but when i click on them none of the notes/kba are displaying in detail but showing blank screen .

Example - 2484445,2482617,2450226

Kindly assist me .

Best Regards,

Hemanthkumar

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Jürgen L Jun 07, 2017 at 08:00 AM
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What browser are you using? Can you try with in-private mode to simulate that cache and cookies do not fool you.

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Dear Jurgen ,

Tried in all the browsers and also in private mode. None of them were fruitful..Any other alternative to resolve this?

Best Regards,

Hemanthkumar

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