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unable to insert solutions to support message

Hello,

I've configured TREX, service desk, and i've created several problems/solutions. I've compiled the index and can see the problems/solution inside TREX and solman. However, when i open a support message and select the Solution Database Tab, I am unable to select a solution to attach to the message. I can click the drop down box in the Solution column and see all the solutions i've created, but the green check button is greyed out. I can perform a search for a solution but nothing ever show ups.

any advice?

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1 Answer

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    Former Member
    May 17, 2007 at 04:28 PM

    Hi Drew,

    Could you please let me know the procedure that how did you compile the Index for Trex and servicedesk?

    Thanks,

    Vasudevarao

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