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Former Member

Hybris Marketing Recommendation Model Refresh/Regeneration Problem


I set up the Recommendation Model based on the Top Viewed Algorithm.

The model is connected via OData service through PROD_RECO_RUNTIME_SRV/.

The issue is that model should refresh every hour (this is the setting of the model) or when I click the Generate button in the Recommendation Model app. What I see is that in the preview list- the list of articles is re-generated and I see 5 top articles. However, on the webpage itself I only see 2 top articles- which were correct yesterday before new interactions were created today.

Do you know where there might be the problem ?

Is it the issue with OData or the refresh rate of the model and how can I fix it ?

Thank you,


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1 Answer

  • Posted on Jun 07, 2017 at 03:24 PM

    Hi Justyna,

    Can you please check that the three products you're seeing in preview are recognizable in your commerce solution?

    if the IDs don't exist or not setup in the product catalog in commerce you will then not see those products in commerce.

    Are all five products same type of products (i.e. Hybris Commerce Product)?

    Best regards,


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