How do I search for Customers in the CIC?

[Former Member]

Hello!

I want to integrate IS-U with CRM. I replicated the BP (BUPA_MAIN) and the Customers (CUSTOMER_MAIN) in the CRM System. Before that I made the mapping between the BP in ISU and the ones in CRM so that they would have the same ID and so that they could only be created in the ISU System and the replicated into the CRM System.

My question is: how can I search for customers from the CIC WinClient in CRM? It seems I can only search for the BP.

I know that the mapping should be in the table CRMV_BUPA_CUSTNO but it has no entries and I don't know how to customize it.

Thank you in advance. Regards.

Anca

[Former Member]

I found out that the clients i was talking about should have been seen as business partners in ISU. So they should have been in the BUT000 where the CIC searches for BP.

Thank you for your help!

[Former Member]

how can I search for customers from the CIC WinClient in CRM? It seems I can only search for the BP.

You can search customers alike business partners.

In crm - business partners store in the table but000. Do you see customers in the CRM system?

Otherwise you must solved all problems with replicating customers from r/3 to crm.

reward points if its helps,

good luck,

Denis.

[Former Member]

Hi!

I have already said that: All the entries from the KNA1 table (that means the Customers from ISU) from ISU exist now in CRMM_BUT_CUSTNO table from CRM. That means I CAN see the Customers in the CRM System. But it doesn't help me 'cause I can't use them!

Any other ideas?

[Former Member]

Do you see the customers in the table but000 in the CRM system, NOT in the CRMM_BUT_CUSTNO?

I think that search help is execute for table but000.

[Former Member]

No! That's the problem I don't see them in the BUT000. And I don't know if I had the possibility of replicating the customers in this table instead of CRMM_BUT_CUSTNO. Did I? Because you are right.. the search help is executed in BUT000! Can I change the search help execution? Can I add a table to it?

[Former Member]

You must correct all error for object BUPA_MAIN it the tr. smw01. And also look at the tr. smq1 and smq2 in the both system.

because, customers in r/3 store in the kna1, business partners in the R/3 - in but000, but in the CRM system customers and partners store in the table but000.

You dont must change search help!

see best practice for crm on help.sap.com

good luck to you! Denis,

[Former Member]

No errors accured.

I made the replication according to the CRM Setup and Load Guide and there I saw that I could see the replicated Customers in CRMM_BUT_CUSTNO table. So I don't know what I did wrong.

What Best Practice are you reffering at? There are more regarding CRM... http://help.sap.com/bp_epv260/EP_EN/html/building_blocks.htm

[Former Member]

You can download and read the Best practices for crm here:

http://help.sap.com/ - > SAP Best Practices -> Cross-Industry Packages -> Customer Relationship Management

[Former Member]

Anca,

In my understanding , BP and customer are same.

Are you talking about BP Releationship.

Rgds,

San

[Former Member]

Hi, San!

Sadly.. the Customer in ISU and the Customer in CRM have different meanings. I am not really sure if the Customer in CRM is a BP Role or a Relationship as you said. BUT the Customers I have replicated aren't in the same table as the BP! So... I guess the aren't the same entity.

[sathish_gentila]

Hi,

v r having the 8 slots in CIC, one slot called BP search,

from there u can find the all customers.

Hope u this ll help u

Regards

sathish

[Former Member]

Using the slot you talk about the system searches in the BUT000 table too, tat doesn't contain the customer entries.. I have tried that already..

Can anyone tell me where should have benn the Customers replicated? In which Table? Cause i'm starting to think that the CRMM_BUT_CUSTNO is not the right Table to look in, 'cause this is suppose to contain the mapping between BP and Customers. So which is the table that only contains the Customer Master Data? Does anyone know?

[Former Member]

Hi, Anca Carp

If you intergate IS-U with CRM - you must use the object BUPA_MAIN, and DONT use the CUSTOMER_MAIN. see documentation

And you can search the BPs in CIC. You must has in R/3 system equal number partners and customers and link between its obj.

reward point if its help.

Denis.

[Former Member]

Hi, Denis

I read the documentation that said that if I wanted to integrate CRM with ISU I should replicate the BUPA_MAIN only. But in this case ISU is used as an add-on to the ERP that already exists. So I had to replicate the Customers, because the CIC agents will work with them, rather than with the BP! So if you look at it as if it were an integration with an ERP System, can you help me figure out my problem?

Thank you!

Regards.

[Former Member]

Hi,

I am siva, i have a requirement like, i want replicate Bussiness partner data with industry information from IS-U to CRM . could u send me how can i do this , is there any BAPI methods or function modules.

Its very urgent

Thanks & Regards,

Sivakumar

[Former Member]

Hi Anca,

When you replicated the Customer data were any blocks transferred (R3AM1) and did the monitor (SMW01) show everything as processed. This is just to check if any data at all was transferred.

If this is green, i.e. no errors are shown check if the blocks were transferred.

If you have done the mapping so that the ISU numbers are replicated into the BP then you can search by BP numbers in the CIC0 screen. If you are not able to see any data go to transaction SE16 and check table but000 for the business partner

Regards

[Former Member]

Hi Pranav,

The BP were transfered succesfullly. The BUT000 table in CRM looks exactly like the BUT000 table in ISU. The CUTOMER's transfer was also succesfully. All the entries from the KNA1 table from ISU exist now in CRMM_BUT_CUSTNO table from CRM.

I don't have any problems finding BP from the CIC0. But I wanted to be able to find somehow (that is what I don't know) the Customers.

Thank you!

Regards!