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Former Member
Mar 20, 2007 at 12:44 PM

How do I search for Customers in the CIC?



I want to integrate IS-U with CRM. I replicated the BP (BUPA_MAIN) and the Customers (CUSTOMER_MAIN) in the CRM System. Before that I made the mapping between the BP in ISU and the ones in CRM so that they would have the same ID and so that they could only be created in the ISU System and the replicated into the CRM System.

My question is: how can I search for customers from the CIC WinClient in CRM? It seems I can only search for the BP.

I know that the mapping should be in the table CRMV_BUPA_CUSTNO but it has no entries and I don't know how to customize it.

Thank you in advance. Regards.