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Surveys report - Customer satisfaction.

Jun 02, 2017 at 10:28 AM

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Hello All,

Surveys report - customer satisfaction.

We have designed a satisfaction survey and sent it using E-mail Blast. Customers were able to submit their answer successfully.

But when we tried to retrieve the survey answers by a particular respondent(customer) for our survey we get No report data available to display, check the selection warning.

Steps:

1. Go to Business Analysis Work Center

2. Go to Design Reports View

3. Open the report Business Partner Survey: Customer Satisfaction Answers. It shows the message "No report data available to display."

4. Surveys are maintained with active status for category satisfaction.

5. Enhanced Campaign Functionalities is scoped in the Business Configuration setting under Scoping.

We understand that The standard report QREVQVBUPARJ_Q0001 Business Partner Survey: Customer Satisfaction Answers shows the records only if the Satisfaction Surveys existing in the system are filled by customers.

If there is no report available for Email - Customer satisfaction survey, then this functionality is of no use. as the data is lost and it cannot be measured or analyzed due to no report available in C4C. as these customers are submitting the survey outside the C4C.

Please advice if there is any work around for this.

Thanks in advance....

Rishikesh Sah

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1 Answer

Best Answer
Santosh Kumar Vadicherla Jun 07, 2017 at 07:41 AM
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Hi Rishikesh,

You can also extract report from a standard "Campaign response report".

Otherwise responses or results are available in your survey (survey results) after customer reply to your survey.

Generate report from the "Export" tab to export all the survey responses or results for your survey.

If this answer satisfy your query, then please do not forget to click on “Accept” this answer as correct one.

Thanks

Santosh


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Hi Santosh.

I know this process, but only have a question I hope can you help me. It´s available the export from this button "export" in HTML5 to file in format ".PDF"

Tanks for any comment, its welcome.

Frederick.

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