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Job SM:UPLOAD SYSTEM DATA canceled with SAP customer number unknown for installation number

Jun 02, 2017 at 08:55 AM

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In our SolMan the daily job SM:UPLOAD SYSTEM DATA is canceled with:

SAP customer number unknown for installation number XXX
Job cancelled after system exception ERROR_MESSAGE

Release 7.20 SPS5

Does anyone have an idea what I have to do to solve this issue?

In the Maintenance Planner the verification status for all systems is OK and the synchronization of the system data seems to work as I can see that the system data was changed by user SOLMAN-<SID>.

Kind regards

Jens

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1 Answer

Andreas Diebold
Jun 02, 2017 at 09:14 AM
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Check job log of job REFRESH_ADMIN_DATA_FROM_SUPPORT. Are the issues with the installation number? Check table AIINSTALLATIONS

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View V_AIINSNRS (table AIINSTALLATIONS) shows all of our installation numbers and in the job log of job REFRESH_ADMIN_DATA_FROM_SUPPORT I cannot see an issues with the installation number.

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Is column

SAPCUSTNO

filled for the given installation?
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The field Cust no. is filled for every installation number.

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