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Enduser unable to view design studio report in launch pad with CSS templates

Jun 02, 2017 at 05:52 AM

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Former Member

Dear team,

This issue is being reported to end user account only. If we execute report from developer’s credentials reports it works properly with in the same browser and machine.Aatached herein is the screen shot of user account and admin access from the Launchpad.

In the portal by using user account it takes credentials and didn’t gets refreshed to fetch the report.

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4 Answers

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Former Member Jun 02, 2017 at 06:00 AM
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Attachmentssnipimage.jpgadmin.png

+++


snipimage.jpg (119.7 kB)
admin.png (90.1 kB)
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Mustafa Bensan Jun 02, 2017 at 06:30 AM
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Hi Afzal,

Are you sure that the end users have been given the appropriate access authorization to the CSS files on the BI Platform?

Regards,

Mustafa.

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Former Member Jun 02, 2017 at 07:01 AM
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Dear Mustafa,

Yes , the access is given to the user on the CSS files , still this issues occurs in their user id only.

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Have you tried clearing the cache of the browser?

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Mohd Fahad Jun 02, 2017 at 02:15 PM
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***************** Edited *****************

My bad i didn't see the screenshots.

Try opening the Dashboard application in New window and see if the user is able to see css changes.

Hi Afzal,

If i understand correctly, the users are able to run and see Design Studio Application but the CSS changes are not reflecting ?


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