create mor than one type of the same transaction (IC WebClient)

[Former Member]

Hello

I want to create more than one service order type from the interaction center

Only one type is possible in the transaction profile and form the navigation tool bar there is no type classifications

Thanks in advance

Khaled Fahim

[Former Member · Accepted solution]

Hi Khaled

If i am clear about this requirement, you need to have 2 txs to be launched separately from Navigation bar....is it not possible by providing 2 separate txs on 2 separate Navigation bar Ids.

[Former Member · Accepted solution]

<b>Hello Robin</b>

<i>My Question is:</i> is it possible to launch more than one service order type from the interaction center without adding more navigation links

I want to create more than one type of service orders from the same screen like what we have in portal (New list)

<b>

Regards</b>

Khaled Fahim

[Former Member · Accepted solution]

Can u add two viewsets in the ServiceOrderView ...would that help....

[Former Member · Accepted solution]

I dont know how can you please help me in this

send me a document

my email is

khaled.fahim@hotmail.com

[rajanikanth_kristam · Accepted solution]

Check in the CIC cookbook for details......

<a href="https://websmp201.sap-ag.de/~sapidb/011000358700003057372006E/ICWC_Cbk_CRM50_290306.pdf">ICWC_Cbk_CRM50_290306.pdf</a>

Raj

[Former Member · Accepted solution]

It is not possible

I am able to create only one type of the service order and I want to create more

The same with activities I am able to create activity type (visits) only but I want to create activity type (meetings) and other types

[Former Member]

possible in New CRM

[Former Member]

Hi All,

This is possible in CRM 6.0. First of all, check what Business Transaction Profile is associated to your business role via transaction CRMC_UI_PROFILE.Check what value has been set for Function profile ID-IC_BT.Now open this function profile via SPRO->IMG->CRM->Interaction Center WebClient->Business Transaction->Define Business Transaction Profiles.

Here you need to add your transaction type under-Dependent Business Transactions.

If you want a pop-up to select a business transaction, check the check-box-Auto Dialog.

Hope it helps!

Regards,

Rohit

[Former Member]

possible in New CRM

[Former Member]

possible in New CRM