In add/remove programs, it says I have SAP BusinessObjects BI platform 4.0 Client Tools SP11 and SAP BusinessObjects BI platform 4.0 SP11 installed. Inside of CMC if I go to Help > About, it says my product version is 14.0.11.
When I go into Promotion Management in CMC, I get the below error.
Code:Sorry, Promotion management application is unable to process your request.
The error from the server is: Failed to initialize the file " lcm.admin.config.properties ".(PRS 00037)com.crystaldecisions.sdk.exception.SDKException$OCAFramework: Unable to find servers in CMS tmipmc:6400 and cluster @tmipmc with kind fileserver and service FileStoreV2. All such servers could be down or disabled by the administrator. (FWM 01014) cause:com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$AllServicesDown: Unable to find servers in CMS tmipmc:6400 and cluster @tmipmc with kind fileserver and service FileStoreV2. All such servers could be down or disabled by the administrator. (FWM 01014) detail:Unable to find servers in CMS tmipmc:6400 and cluster @tmipmc with kind fileserver and service FileStoreV2. All such servers could be down or disabled by the administrator. (FWM 01014) at com.crystaldecisions.sdk.exception.SDKException.map(SDKException.java:140) at com.crystaldecisions.sdk.occa.filerepository.internal.FileRepository.<init>(FileRepository.java:188) at com.crystaldecisions.sdk.occa.filerepository.internal.FileRepositoryFactory.makeOCCA(FileRepositoryFactory.java:63) at com.crystaldecisions.sdk.occa.infostore.internal.Files.getFRSviaName(Files.java:1782) at com.crystaldecisions.sdk.occa.infostore.internal.Files.getFRSviaFrsURI(Files.java:1774) at com.crystaldecisions.sdk.occa.infostore.internal.Files.getFRS(Files.java:1766) at com.crystaldecisions.sdk.occa.infostore.internal.Files.addHelper(Files.java:1270) at com.crystaldecisions.sdk.occa.infostore.internal.Files.addFile_aroundBody18(Files.java:687) at com.crystaldecisions.sdk.occa.infostore.internal.Files.addFile_aroundBody19$advice(Files.java:512) at com.crystaldecisions.sdk.occa.infostore.internal.Files.addFile(Files.java:1) at com.businessobjects.lcm.utilities.LCMUtilities.setFile(LCMUtilities.java:3804) at com.businessobjects.lcm.utilities.LCMUtilities.setListToFile(LCMUtilities.java:652) at com.businessobjects.lcm.admin.AdminManager.storeAdminSystems(AdminManager.java:916) at com.businessobjects.lcm.admin.AdminManager.addASystem(AdminManager.java:437) at com.businessobjects.lcm.actionHelper.AuthenticationHelper.logonLCM(AuthenticationHelper.java:904) at com.businessobjects.lcm.actionHelper.AuthenticationHelper.performAction(AuthenticationHelper.java:94) at com.businessobjects.lcm.actions.AuthenticationActions.execute(AuthenticationActions.java:50) at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:419) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:224) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194) at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414) at javax.servlet.http.HttpServlet.service(HttpServlet.java:624) at javax.servlet.http.HttpServlet.service(HttpServlet.java:731) at com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110) at com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30) at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46) at com.businessobjects.webutil.internal.filters.StrutsParamFilter.doFilter(StrutsParamFilter.java:30) at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) at com.businessobjects.lcm.LCMCacheControleFilter.doFilter(LCMCacheControleFilter.java:27) at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) at com.businessobjects.webutil.boetrustguard.BOETrustPrepareFilter.doFilter(BOETrustPrepareFilter.java:32) at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) at com.businessobjects.swd.shared.tracelog.TraceLogScopeFilter.doFilter(TraceLogScopeFilter.java:38) at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) at com.businessobjects.sdk.actionfilter.WorkflowFilter.doFilter(WorkflowFilter.java:45) at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) at com.businessobjects.swd.appcontext.RequestInitFilter.doFilter(RequestInitFilter.java:26) at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72) at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43) at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235) at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197) at com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248) at javax.servlet.http.HttpServlet.service(HttpServlet.java:731) at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:220) at javax.servlet.http.HttpServlet.service(HttpServlet.java:731) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:166) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:505) at org.apache.catalina.valves.RequestFilterValve.process(RequestFilterValve.java:334) at org.apache.catalina.valves.RemoteAddrValve.invoke(RemoteAddrValve.java:119) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:436) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1078) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:625) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Unknown Source) Caused by: com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$AllServicesDown: Unable to find servers in CMS tmipmc:6400 and cluster @tmipmc with kind fileserver and service FileStoreV2. All such servers could be down or disabled by the administrator. (FWM 01014) at com.crystaldecisions.enterprise.ocaframework.ServerController.redirectServer(ServerController.java:654) at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.redirectServer(ServiceMgr.java:946) at com.crystaldecisions.enterprise.ocaframework.ManagedSession.redirectServer(ManagedSession.java:292) at com.crystaldecisions.enterprise.ocaframework.ManagedSession.newService(ManagedSession.java:900) at com.crystaldecisions.enterprise.ocaframework.ManagedSession.get(ManagedSession.java:232) at com.crystaldecisions.enterprise.ocaframework.ManagedSessions.get(ManagedSessions.java:295) at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getManagedService_aroundBody4(ServiceMgr.java:529) at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getManagedService(ServiceMgr.java:1) at com.crystaldecisions.sdk.occa.filerepository.internal.FileRepository.<init>(FileRepository.java:110) ... 72 more
Read several posts from a few different forums saying to simply create an empty lcm.admin.config.properties file but I didn't know where to put the file. Then this post:
https://archive.sap.com/discussions/thread/3275596 said to go to CMC > Applications > right-click Promotion Management > Properties > File Name. File Name would show the path to where the .properties file would go but mine doesn't show a path for File Name.
I also checked this post: https://archive.sap.com/discussions/thread/3509399 but it did not help me fix my issue.
I guess my question is how do I fix the above error? If the answer is to create the lcm.admin.config.properties file, where do I place it? If not, what else could it be?
Not sure if it is allowed but I am more than willing to talk on the phone with someone if they are willing.
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