on 06-01-2017 1:48 PM
Hi there!
I integrated JAM to our C4C-System, Feeds and Work patterns work well.
For using just a single JAM-Group as knowledge base, I entered the name of the already created jam group at administration>Service and Social>Knowledge Base>SAP Jam Settings’.
Since the admin was a member of the jam group, the ‘Group Name’ could be saved. So, from now on the solution finder should not query all groups anymore. But I still get many results from different JAM groups.
What could be the reason for that?
Best regards,
Philipp
Hi Philipp,
unfortunately I don't know the answer to this, but it sounds like this could be a bug.
Could you please create a support ticket for this?
Thanks, Christian
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