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Issue in displaying custom fields in My inbox Information Tab

Dear Experts,

Need your inputs on the issues which we are facing in My inbox extension project.

Implementation details:

We have done an extension of Standard My inbox Fiori application to meet the customer requirements(To display custom fields in the information tab filter for the corresponding task chosen in the master section) for a custom workflow.

The corresponding Task processing OData service is also extended adding customs Fields.

This service has been included in the extended project through Extension -> Replace service option in Webide.

Issue details:

1) Now when we run the application an Error popup is displayed with below information along with the application displaying data of only the fields from standard service, data from custom fields are not displayed.

{"error":{"code":"005056A509B11EE1B9A8FEC11C21D78E","message":{"lang":"en","value":"Resource not found for the segment 'ItemDetails'."},"innererror":{"transactionid":"592BA6C7C377A0CEE10000000A0C4A0B","timestamp":"20170531140453.5047330","Error_Resolution":{"SAP_Transaction":"Run transaction /IWFND/ERROR_LOG on SAP Gateway hub system and search for entries with the timestamp above for more details","SAP_Note":"See SAP Note 1797736 for error analysis ("}}}

2) When we choose a different task in the Master section again the above error popup comes and sometimes the data is getting displayed in custom fields.If we choose a different task again corresponding custom field data is not getting updated.


  • We have followed the My inbox extension cookbook to achieve this.
  • Gone through the following blog to extend the hook method extHookGetPropertiesToSelect to add the custom fields in our app.

Please share your thoughts and help us to resolve the issue.



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1 Answer

  • Jun 01, 2017 at 11:58 AM

    Hi Vijayan,

    As per the given error detials which comes in the pop up "segment not found for the itemdetails"

    When ever you select the item in the master page the respective work item details need to be fetched through the one more service which is getting failed.

    Check the service and also weather the service is triggering to backend or not.

    If the service is getting called then check how the data need to be fetched based on the selected item in master page.


    Deepak Raj.

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