Configure SAPphone and telephony for IC win client

[Former Member]

Hi friends,

I am working in a project and there is a requirement to connect phone with IC web Client transaction CIC0?

Can any one help me by providing the details what are the options that are available to connect phone.

I came to know about SAPphone and telephony can any one give me the detail to configure these things.

That will be a great help for the me and my team .

regards

Pulkit

pulkitagrawalin@yahoo.co.in

Message was edited by:

Pulkit Agrawal

Message was edited by:

Pulkit Agrawal

[Former Member]

Pulkit

Give me a call if you are confused.

regards

Tony Mason

+447920840177

[Former Member]

Hi,

Telephony buttons in SAP IC WebClient are enabled/disabled/visible based

on the capabilities list provided by the CTI subsystem. Perhaps you are

not in an appropriate state (such as not logged in) for Ready/Not-Ready

to be visible, or you are having a problem with your CTI subsystem.

Are you telephony or multi-channel enabled? There are ways to confirm

your configuration, especially if you are using MCIS (MultiChannel

Integration Server), which supports IC WebClient, IC WinClient, and

SAPphone through one server.

Let me know if you need further help.

P.S. - Perhaps you can register for: Total Contact Center Integration

for mySAP CRM Webinar which is happening tomorrow at noon (EST). Visit

www.amctechnology.com for more details.

one more link............

http://www.redbooks.ibm.com/redpapers/pdfs/redp4189.pdf

Regards,

VEERA

[Former Member]

Hi,

See this link,

www.redbooks.ibm.com/redpapers/pdfs/redp4189.pdf

................................DOWNLOAD This BOOK....................................................

it is more usefull for Installing the SAPphone Server.......

Cheers....

VEERA

[Former Member]

Hi,

You can read this documentation and implement:

Setting Up the Telephony Connection:

http://help.sap.com/saphelp_crm50/helpdata/en/65/06813775f13b4be10000009b38f8cf/frameset.htm

Reward points if it helps.

Denis.