B2C User

[Former Member]

Hi All,

We have a scenario where the B2C customers are to be allowed to purchase products and create orders without BP registeration (or creating BP in the system). So basically we want that a guest user can create order and check out the shopping basket.

Does anyone had faced this scenario ? If yes, then how can this be realised ?

Any help is much appreciated.

BR

[Former Member]

Hi Nitin,

Although I'm not sure I understand the business requirement behind not having a record of customers, you would need some enhancements to implement this functionality. Here's something that I just thought of, however, not knowing the reasons behind your requirement, I'm not sure it would work for you.

You could create a generic consumer within CRM who could be used for all orders placed using ISA B2C. This might also help in tracking orders placed by guest users.

The standard B2C allows a guest user to browse products in the catalog and save a shopping basket and is implemented using browser cookies. If the customer wishes to checkout, they would require to login or register. At this point, you could change the sequence of the actions within the struts framework to log the guest user using a generic consumer that was initially created.

Logging on to the application using the generic consumer would have to be customized by extending the standard functionality.

- Rohini.