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PO not printing after the last person on release strategy has released it

Hi guys

We have a situation where a PO created by User A requires approval from User B and user C.

The PO should be printed at the printer located by user A after everyone has approved it.

However, the PO remains in the Spool as unprocessed after the final release by user C and it never gets printed.

Please help.

Thanks

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3 Answers

  • May 31, 2017 at 05:12 PM

    can you show overview and the details of your message record ?

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    • Hi,

      Sorry for the delayed response. What we found out is that the final user was not authorized to access the printer. So whenever the PO had a release strategy leading up to that user, it would not print even if he/she approved.

      SAP Security team assigned the printer to his role and now it prints correctly.

      I appreciate everyone's help and feedback.

      Thank you so much

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    Former Member
    May 31, 2017 at 05:59 PM

    Please check with the messages; Usually Output type NEU is configured for PO. You check first in your case; what output type is used.

    Check for its log..

    Anand

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    Former Member
    May 31, 2017 at 06:51 PM

    I think SAP Standard will prints at printer assigned to user last approved and not to the printer of initiator. We also have the same issue.

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    • Hi,

      Sorry for the delayed response. To me it seems that the PO shall print at the printer designated to the originator of the PO. We have approvers sitting at different geographical areas so if the PO is not printed at the local printer of the originator then it would be an issue. Fortunately, it does print at the desired printer.

      For our case, what we found out is that the final user was not authorized to access the printer. So whenever the PO had a release strategy leading up to that user, it would not print even if he/she approved.

      SAP Security team assigned the printer to his role and now it prints correctly.

      Thank you for your feedback