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Incoming Payment amount doubled and negative

May 30, 2017 at 08:18 AM

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Hi Support,

I have this concern with regards to having doubled Amount in our incoming payment.

NOTE: we enabled allow negative

Scenario:

1. Enter incoming payment and enter negative payment which is I enter -100 through credit card.

what happen why the balance becomes -200?

Please help.

Thanks,

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2 Answers

Andri . May 30, 2017 at 08:33 AM
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Hi Benjamin,

is there any partial payment in that invoice ? maybe it will be double your amount.

thanks

Andri

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Hi Andri,

Unfortunately No, this is the 1st time that this Incoming payment is process payed with the exact amount through credit card.

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Hi Benjamin,

Un-check the payment on account field and try the entry.

Regards:

Balaji.S

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Hi Balaji,

what is the effect if this payment on account is checked?

Thanks

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Hi Benjamin,

On what scenario you are trying to enter negative amount in payment means.

Since you are entering negative amount on payment means,system consider the amount as unmatched to the existing transaction and posts as "payment on account". As a result you are getting double the amount.

Regards:

Balaji.S

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Hi Balaji,

Sorry for the very late reply, I have tried trying the transaction on our test DB, with the same scenario but payment on account is not ticked, unfortunate balance amount is still doubled.

So what should we do to resolved this issue? reconciliation?

what will be our option or the best thing to do if we will face the same scenario again?

Thanks

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If you are entering negative amount on payment means,system consider the amount as unmatched to the existing transaction and posts as "payment on account". As a result you are getting double the amount.

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Jitin Chawla
Jun 05, 2017 at 06:40 AM
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Hi,

Do you get any result from the following query:

SELECT 'Incoming Payment', DocNum, TransId FROM ORCT WHERE PayNoDoc = 'N' AND NoDocSum <> 0
UNION ALL
SELECT 'Outgoing Payment', DocNum, TransId FROM OVPM WHERE PayNoDoc = 'N' AND NoDocSum <> 0

Regards,

Jitin

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Hi Jitin,

Query result is empty.

thanks

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