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Former Member
Mar 12, 2007 at 08:23 AM

Validation when the user status is changed!!!


Dear friends,

i need to know one thing.

I want to have some validation at the change of user status..

Suppose a user changes the status from new to assigned, then the user shouild not be allowed to change the ticket from assigned to Work in progress without saving the ticket..

Currenlty the user is allowed to change status from new to asgined from assigned to Work in progress and then from Workin progress to closed ..

The user should be allowed to change from New to assigned and only after saving the ticket the user sholud be aloowed to carry out further status change..