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Former Member
Mar 11, 2007 at 04:32 PM

Tables Relating Support Msg and its partners along with the subject Profile

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Dear Friends,

Every support Msg is uniquely identified by ticket nos...

Every support msg thus has Priorities, partners, Short text msg, long txt msg, subject associatated with it...

Please open a ticket using crmd_order..

I want to have all the information about the ticket like who are the partners, what is the subject.

I know of two tables :

crmd_orderadm_H and crmd_activity_h( for determining priority based on the Guid of the ticket).

But i am looking for the table which associates Subject and partners ( like Sold to party, Msg processor, Support team ) with either the ticket nos or the GUID of the ticket.

Any contributions to this thread woiuld be rewarded..

Revert back if u have ny information about it...