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How to make custom fields display-only on interaction contact factsheet?

Greetings,

Is there any easy way to make some of custom fields we created display-only on interaction contact factsheet?

Or we have to work on them with PFCG roles only?

Best Regards

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2 Answers

  • Best Answer
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    Former Member
    Jun 21, 2017 at 01:28 PM

    Hi Hakan,

    you can only choose to have all fields read-only by restricting the corresponding role, a per-field-restriction is not possible. May I ask what your use case is for having some fields set to read-only?

    Best regards

    Stefan

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  • Jun 22, 2017 at 06:22 PM

    Hi Stefan,

    Thank you for your reply. So if I understand it right, it's "all or nothing at all" concept, right? I'm just wondering if we have full control over custom fields we created on interaction contact factsheet (or additional details on company factsheet etc). Having said "full control", I mean how they are displayed (read-only or editable) or not shown at all (in case they're some critical technical ID's that need to be stored on database etc)

    As for having some fields set to read-only and some not, I can give an example for "Occupation" field we have on interaction contact factsheet. We mapped that field with corresponding field in SAP CRM account factsheet: However, it can be open for user's input in Hybris Marketing, especially for customers whose occupation field is left blank in SAP CRM.

    Anyway, I'm fine with setting all the fields to display or having them editable. Is this done via PFCG role or via Custom Field and Logic app? Unfortunately I couldn't create all my custom fields via Custom Field and Logic app as it doesn't support data type "NUMC" yet (this is what I'm going to open a support ticket anyway)

    Best Regards

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