Equipment download: R3 --> CRM

[Former Member]

Hi,

The equipment BOM in R3 contains serialized(equipment) and non-serialized materials.

When we download the equipment BOM from R3, the corresponding equipments are viewable in CRM, through the install base. However, the non-serialized materials are not viewable...even though they exists as materials in CRM.

Would appreciate to know if anybody has faced a similar problem.

Regards,

Rajib

[Former Member]

Hi Rajib,

Serialization for service products is not activated in out-of box CRM. You need to activate this functionality by enabling the required product view. This will solve your problem for sure.

Please refer to the following link for detailed explanation on product serialization

http://help.sap.com/saphelp_crm50/helpdata/en/42/b64f027b8f311ce10000000a1553f7/frameset.htm

<b>Do not forget to resolve if helps</b>,

Regards,

Paul Kondaveeti

[Former Member]

Hi paul,

I will get back to you. Thanks for the info.

btw...the serial nos./manufacturer information of the equipement are already available in CRM as I have extended the product.

Rajib

[Former Member]

Hi Paul,

I will open up a new thread.

I think my problem is regarding the equipment BOM not getting replicated to CRM.

Thanks again,

Rajib