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Cloud for Customer integration with Mitel

May 29, 2017 at 01:09 PM

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Hello,

Is it possible to integratie Mitel (telecommunication system) with C4C?

If yes, any documentation? I found there is an integration with Salesforce but I didn't found anything for C4C...

Regards,

Arian

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1 Answer

Kai Reese May 29, 2017 at 01:48 PM
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Hello Arian,

Yes, it is possible to integrate Mitel and C4C. We have implemented both inbound and outbound calls for one of our customers.

The set-up of inbound calls is relatively easy, just follow the instructions in the SAP Hybris Cloud for Customer Administrator Guide and request a partner of Mitel (see website) to configure the URL in their software.

As mentioned in the guide, support of outbound calls requires a custom build DLL.

Regards,

Kai Reese

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