R/3 like Master warranty representation in CRM

[Former Member]

Hello,

In R/3 system, they have a Master Warranty and service items assigned to the master warranty. A counter is assigned to each service item.

For example:

Master Warranty: MW003

Service item1: Hardware support counter: 6 months

Service item2: Software support counter: 1 year

When I try to represent the same in CRM, I can't assign the counters to service items because in CRM, counters are assigned to warranty, not to individual service items.

Do you know any solution to associate a time-based and usage-based counters to service items in CRM so all related service items can be kept under a single warranty?

Thank you

Benolin.

[Former Member · Accepted solution]

Hi Benolin,

In any service order, if you goto the item level of the particular service item, you can see the <b>counter tab page</b>, ther you can <b>Link or Create a counter</b> for each service item.

You can even <b>Link or Create a counter</b> at header level.

If you do not find the Counter tab page at item level, please make the following settings,

1. Go to the customization of Item Category in IMG

2. Under the "Assignment of Business Transaction Categories", select the "Service Process" category.

3. Then goto the "Customizing item Level"

4.Ther you will find a field "Show Counter" with check box option. Please select that.

Repeat the above procedure for Transaction type for getting counter tab page at header level of transaction.

<b>Reward points if it helps</b>

Murali

[Former Member · Accepted solution]

Murali,

Thank you!

For warranty, I will be assigning 'service products'. So I will have to assign counters to the service products that I assign to the warranty.

Is there a way I can turn on counters to service products? (Not service items in a service order).

Sorry, I wasn't very clear in my initial posting.

Regards

Benolin.

[Former Member · Accepted solution]

Hi Benolin

You can assign counters to the Installed Base component(i.e.product on which service is being delivered is assigned) (IB in txs.ib51/52). Then while creating the SO, you can just click on the <time clock> button and the counter would be assigned directly to the SO.

[Former Member · Accepted solution]

Benolin,

First of all one can assign :

Counters to Installed Base components, Individual Objects or Products of type Materials (not type 'Service').

To answer your query:

Use Txn : COMMPR01

You will be able to see under products of type 'Material', tabs for Counter/s, Prdwty/s, Servi/s

Here one can assign a 'Service' product to this 'Material, a Warranty for the service and also link a Counter using the above tabs.

Bottomline:

One can decide the 'Warranty' claims for this 'Material' product using the Counter linked.

As I understand this is how you link Warranties to a Service Product and track it using Counters.

Award points if this helps.

cheers,

Sam V

[Former Member · Accepted solution]

Hi Sam

Just a quick question here: Counters can be assigned to the Installed base components as well as material products. If i have a material product supposing r-1001(id) and i assign counter to it in IB52 tx when it is assigned to an IB 4666(supposing). Now can i again assign a counter to it in product master and if yes, which counter would gain preference in SO?

Help would be apprciated.

[Former Member · Accepted solution]

Robin,

Material products like the other products (Services, FS etc) are created using the Product Workbench but managed using Installed Base Mgt.

Best Practice would be to assign Counters, Warranty etc using IB51/52 txn to these products ( equals IBase components once they are under the IBase) .

Going back to ur example:

Material product r1001 is assigned to IBase 4666 as a IBase component and also has a counter linked to it .Ideally that should suffice and there should be not a need to link another counter to it using a Product Workbench.

I dont think one can assign multiple counters to a single object & hence no question of priority in a SO but

<b>I have not tested this multiple counters scenario so pls do so and let everyone benefit from your findings.</b>

thanks,

Sam V