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May 29, 2017 at 08:48 AM

Fine-tune trigger mechanism of web service consumption in C4C

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Hello,

is there a possibility to control web service consumption in C4C on a granular basis in C4C?

Requirement is that a web service (to update an external system) should be called once the status of a work ticket is changed. So the web service should only be consumed when the value of the status field is changed, but not when any of the other fields are updated. Is there are possibility to achieve this using the standard BO?

Thank you for your help & feedback