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How to fix installation runtime error (Exception code: 0x40000015)?

May 29, 2017 at 05:13 AM

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Former Member

Hi Experts,

I have this problem when installing SAP Data Services 4.2 sp8, in the description as below:

  • Start "setup.exe" in installation media.
  • Error notified immediately in this order:
  • In user TEMP (setupengine.log):

19:37:06.269 Calculating processed install state...
19:37:06.269 GetProcessedInstallState - took 0.000 seconds.
19:37:07.549 Error: Assert(!productDuFolder.empty ()) failed in file .\InstallTransactionRunner.cpp line 270
Message:
No DUFolder for product du: product.dataservices64-4.0-core-32,14.2.8.1354

  • In Windows Event Log:

Faulting application name: SetupEngine.exe, version: 60.0.0.55, time stamp: 0x52f40920
Faulting module name: SetupEngine.exe, version: 60.0.0.55, time stamp: 0x52f40920
Exception code: 0x40000015
Fault offset: 0x00131b39
Faulting process id: 0x198c
Faulting application start time: 0x01d2d8784795b805
Faulting application path: C:\setup\SAP_DATA_SERVICES_4.2_SP08_MULTI_PLATFORM_64B_\DATA_UNITS\DS_42_WIN64\setup.engine\SetupEngine.exe
Faulting module path: C:\setup\SAP_DATA_SERVICES_4.2_SP08_MULTI_PLATFORM_64B_\DATA_UNITS\DS_42_WIN64\setup.engine\SetupEngine.exe
Report Id: b165e71a-446b-11e7-8fe3-0050568ffb5a

I tried some solutions to fix this issue, but not successfully.

Help me, please.

Thanks,

Kien Nguyen.

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1 Answer

Omar Reyes Oct 26, 2017 at 05:15 PM
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Hi, I suffered the same issue, please apply the following note:

1691493 - When Installing/Updating SAP Business Intelligence 4.0/4.1 Installer fails with an error "Installer has detected that a previous operation did not complete"

And if necessary:

2105801 - Unable to Start BI/IPS 4.x Installation on Linux/Unix

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