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SAP CTI Adapter session not ending when browser closes

May 26, 2017 at 04:10 PM


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Former Member

Hi Everyone,

I am humbly requesting for some assistance on what could be the solution of SAP CTI adapter session not ending when a user logout leading to the CRM throwing session ID conflict at the ICI_Trace log level.

I have configured everything as shared on the configuration file but this error seems to persist every time leading to users only being able to the default toolbar with (clear interaction and end buttons) yet they have logged in to their phone and connectivity to the internet is ok.

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