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How to manually synchronize Outlook visits to C4C

Hello everyone!

Recently a sales representative is facing the issue of creating visits thorugh outlook ( he is using tha flag visit) but these do not show up in C4C. What could be the cause of this problem? Is there a way to manually sync these visits into C4C?

Best regards,

Fernando Toledo

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1 Answer

  • Best Answer
    Sep 20, 2017 at 01:38 AM

    Hello Fernando,

    Their no way we can synchronize visit manually, it has to be through Add in. I suggest you to raise an incident with SAP with below information.

    1) IF there any error message appearing in the conflicts/error folder of the Outlook? If yes, please provide the screenshot with further details of the error message.

    2) logs from Outlook add in

    For this, please navigate to the path “C:\Users\<user with which you logged into your pc>\AppData\Roaming\SAP\CollaborationWindow\logs”
    Also
    Please go to Outlook Add-in, -> Go to Help -> Click on "Increase Log File" -> Reproduce the issue -> Now, click on "Show log file directory" and collect the logs and zip it and attach it to the incident.*

    You can copy the folder, zip the folder and attach it to the incident.

    3) edition/version of Office, Windows and SAP Cloud for Customer Add-in are you using?

    *Remember to uncheck the "Increase Log File" option after you reproduced the issue.

    Regards

    Praveen

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