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SAP BO-BI 4.2 (SP04) - Problem with "looping" Login page on new FIORI BI Launchpad..?

Have checked all of the settings documented HERE - and am using the same ADMINISTRATOR (Enterprise) account credentials that work OK in the regular CMC and Old Launchpad on the same BI Platform and Tomcat environment.

1.) CMC -> Applications -> RESTFul WebService is configured with Fully-Qualified Domain Name (FQDN).

2.) Checked that the REST SDK APIs, simple API is working OK using the FQDN.

3.) Confirmed that the Web Application Container Server (WACS) is running OK on that environment by testing the CMC -> BI Administrators' Cockpit using the same Administrator (Enterprise) credentials.

4.) We can get to the Login-Page for the new FIORI BI Launchpad, and had updated the file to expose everything on the Login-Page.

5.) We enter exactly the same System, User Name, Password & Authentication values into the new FIORI BI Launchpad....and get the "Three-Dots" Fiori-Processing overlay for a couple of seconds...but then it reverts back to the Login-Screen.

...We never get to the FIORI Launchpad "Home" page...

No Error-Messages or anything...just kicks us back to the Login-Screen.

6.) We have CONFIRMED that the CMS-Connection is actually taking place via the FIORI BI Launchpad by testing that page with a BLANK password.

Based on all of the above - it appears that everything is configured correctly, and is passing VALID login info to the CMS from the FIORI BI Launchpad.

However, it is not "completing" the hand-over to the new HOME page for the FIORI BI Launchpad

Are there any new SECURITY Settings or PERMISSIONS that need to be granted to give users access to the new FIORI BI Launchpad..?

Thanks in advance for any advice on how to resolve this issue.

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7 Answers

  • May 25, 2017 at 05:11 PM

    try in Chrome, see if you get same issue or not.
    By default it should be accessible to Administrator, without any other steps. Right of the bat.

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  • May 25, 2017 at 05:35 PM

    1. Please check each time logon fail - session count increasing in CMC->Sessions.

    2. In Browser press F12 and select network tab (If IE browser please press Play button).

    Then Enter Username and Password press Enter .

    Please watch the network - there must one response with 401 Response code .

    Check this response is coming from Tomcat(8080 port) or WACs(6405 port) (REST).


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  • May 25, 2017 at 06:07 PM

    Denis / Bharath -

    Can't use CHROME on this network. IE-11.0.42 only.

    1. Session Count and User ID are not updating / increasing in CMC -> Sessions after looping login attempts.

    2. Ran the process as suggested above - and monitored the network-traffic on the IE Browser at the Login Attempt...

    No HTTP 401 errors - but we got two (2) HTTP 404 "File not found" errors on 8080.

    Specific to - Key Value Request GET /BOE/portal/1705180929/Bing/resources/sapui5/resources/sap/ui/core/ HTTP/1.1

    Took a look down into the SAPUI5 directory on the Tomcat Catalina path - and that file does not exist.

    It is an ENGLISH-CANADA specific Properties file. Looks like it did not get deployed correctly during the upgrade..?

    Should I do an UNDEPLOY and REDEPLOY of everything on the Web-Layer using the WDEPLOY tools..?

    My sense is that the Upgrade process didn't update the Web-Applications correctly in the move from SP03 -> SP04.

    Let me know.


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  • May 25, 2017 at 06:29 PM

    Hi Mark,

    I agree your point. But if that is the case - authentication error shouldn't come.

    One last attempt:

    1. Please clear the browser cache and reload the URL : http://host:8080/BOE/BILaunchpad

    2. can you watch the network call which API is getting this error message from backend: New_Fiori_BI_Launchpad_Blank_Password.jpg


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  • May 25, 2017 at 06:41 PM

    One more thing is any one of the BI launchpad (BOE/BI or BOE/BILaunchpad) is logged in, then Same browser if user hits other one, that shouldn't ask for credentials .


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    • Hi Mark,

      Were you able to figure out this issue?

      I upgraded our environment to 42 SP5. When I login, I get no error messages and the login screen comes back.

      In fiddler, I see 404 error: https://<lb url>t/BOE/portal/1804141933/PlatformServices/sapui5/resources/sap/ui/core/

      Thanks, Roopa

  • Oct 03, 2017 at 07:01 PM


    We are on BI 4.2 SP4 P2, Red Hat Linux, SSL configured, Load Balance (LB) URL, Oracle repo db, Tocmat8 with 2 tomcat servers and 2 CMS servers: Tomcat is in DMZ.

    When I login to BILaunchpad using the LB URL https://<>/BOE/BILaunchpad, I get a logon screen but after I login I get an error message: Logon failed for WACS. Contact system administrator for necessary rights.

    HTTPS is enabled in WACS

    http://<localhost>:6405/biprws/v1/about -- works fine

    Restful Web Service URL is set to: http://<localhost>:6405/biprws -- The url works fine in the browser

    I ran the fiddler tool and I noticed I get a 404 error same as what Mark noticed: error: /BOE/portal/1705180929/Bing/resources/sapui5/resources/sap/ui/core/ HTTP/1.1

    However, if I login to tomcat URL http://<tomcathost>:8080/BOE/BILaunchpad I am able to login ok.

    What am I missing?

    Thank you all in advance for your help!

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    • 1. you should start a new tread on this.
      2. the transition should be seamless. please provide more details - which reports, where and how exactly the error occurs, what changes in CMC exactly you did, etc...

  • Dec 24, 2017 at 10:52 AM

    Thanks for this great article

    Did anyone mange to configure Fiorified to open Web Intelligence report in reading mode instead of the HTML viewer ?

    Did anyone mange to create a tile which shows a chart/table ?

    Does the How to Use the Read and Query Work-list in SAP BusinessObjects BI - is supported in Fiorified 4.2 SP4 ? if so thorough which tool?


    Yoav Y.

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