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Web Intelligence and Information Design Tools not launching

Automatic java updates run and the SIA stopped working (could not start in the CCM), then we used the old java_lib to replace the new one and the SIA started well. On this point, its when the client tools stopped launching.

Any one with a solution can help me please.

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2 Answers

  • May 25, 2017 at 09:46 AM

    You could check the following:

    Go to : C:\Users\username\Documents\My SAP BusinessObjects Documents\LocData

    and delete the .lsi and .intranet files. Launch webi and check.

    Also go to C:\Users\username\.businessobjects and rename the bimodeler_14 folder or delete it.

    Launch IDT and check.

    Hope this helps.

    -Abhilasha

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  • May 25, 2017 at 12:38 PM

    For IDT got below path and decrease the memory in the InformationDesignTool.ini file.

    -Xmx512M (if it's higher then this value change to this and try.

    C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86

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