Hi Gurus ,
I am using Solution Manager 4.0 which has CRM 5.0 component in it. Service Desk functionality in SM is nothing but Support Desk in CRM.
· Where to customize action item for messages created for Support Desk
· Where to customize follow-up transaction type for Message
· Where to create Transaction types and customize with different action items
· Using BP and assign Sold-to party and Support Team
In Soln. Manager