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Former Member
Feb 27, 2007 at 10:32 PM

Service Desk Func.

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Hi Gurus ,

I am using Solution Manager 4.0 which has CRM 5.0 component in it. Service Desk functionality in SM is nothing but Support Desk in CRM.

· Where to customize action item for messages created for Support Desk

· Where to customize follow-up transaction type for Message

· Where to create Transaction types and customize with different action items

· Using BP and assign Sold-to party and Support Team

In Soln. Manager

Thanks