Service Desk Func.

Hi Gurus ,

I am using Solution Manager 4.0 which has CRM 5.0 component in it. Service Desk functionality in SM is nothing but Support Desk in CRM.

· Where to customize action item for messages created for Support Desk

· Where to customize follow-up transaction type for Message

· Where to create Transaction types and customize with different action items

· Using BP and assign Sold-to party and Support Team

In Soln. Manager

Thanks