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Relationships vs Buying Center

May 23, 2017 at 06:55 PM

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Hi All,

In our system, we are representing the relationship of an employee to a client contact via Buying Center relationships within an Account.

We also hide the 'Relationships' tab from the Contacts object.

However, as i learn more about C4C, i am starting to question our choice.

If i unhide the 'Relationships' tab from a contact, i do not see the buying center relationships we've put in. Instead i see relationships such as:

"Has End Customer"

"Is Contact Person For"

Is End Customer of"

"Is Identical To"

"Is Replaced By"

"Is Shareholder Of"

"Replaces"

-- all out of the box.

If we were to use Relationships to denote an employee-to-contact relationship, which one would i use?

My thinking is ClientContactA "Is Contact Person For" WorkEmployeeB but when i try to find an employee under Business Partner, it only returns Accounts.

How have others in the community represented the personal relationships between an employee and a client contact?

Thanks in advance.

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