after a message has been created in the satellite system we would like to get notified about it. I created an action that a message is send to the support team automatically when the support message has the user status new. The problem is that the e-mail will only be send when somebody opens the support message. This is not what we would like to have. We would like to be notified about the new message directly after it has been created. Do we have to develop a report for it or can we use an already existing job?
Thanks and kind regards,