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Hybris campaign email send out issue

May 23, 2017 at 04:09 PM

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Former Member

Hi Experts,

We have a hybris marketing scenario(version 1.2) where we have configured Campaign management. Unfortunately, the email is not getting triggered from the same. We have configured ESP (Testing is working fine), Whitelisted the entries, and taken care of all possible errors mentioned in similar posts. (eg: https://archive.sap.com/discussions/thread/3936507)

We have noticed that even the table CUAND_CE_IA_RT is not populated in our case.

But in hybris server log, (Campaign> Log) is:

Action started at "23.05.2017 14:26:30" finished at "23.05.2017 14:26:31".

Rebuild of target group "13" started at "23.05.2017 14:26:30".

Target group 13 rebuilt

Rebuild of target group "13" finished successfully at "23.05.2017 14:26:30".

Number of target group members for action "Send Email": 1

Number of successful packages: 1 of 1

We have scheduled the jobs for CAMPAIGN_EXECUTION (CUAN_MKT_EXEC_EXECUTE). There is no dumps or errors (SM21, Odata erros etc) in the system related to this campaign.

If there is any pointers you experts can suggest to troubleshoot/overcome the error

Thanks

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