I am actually gathering a lot of informations of system and application problems. As well as their sideeffects to other applications and the solutions if avialable.
Well, the fast growning amount of information is amazing. I am searching now for a tool / hint / best practis how to manage the interaction / links between the problems.
I hope to find a way to "map" to a problem all the known effects on systems, business processes or teams (eg. support, development).So, that in case of a reoccurence, of this or a similar problem a solution is faster found. And teams are better informed since there is already a knowledge base....
I played a little bit with mind and concept maps but they actually do not provide a good modell most have a "top down", or "main to branch" approch.
Thanks a lot for any hint