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Former Member

What is the meaning of 'Agent Switch' in Workflow user decision step

Hi,

After expanding user decision step in workflow log, It is showing "Agent Switch", while the person responsible for this was no where in the process. So what is the meaning of "agent switch" and how it is being done.

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3 Answers

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    Former Member
    May 23, 2017 at 10:48 AM

    Hello,

    Thanks for the reply.

    I found the issue, Actually the real agent has maintained a substitute person to look into his workflow inbox in his absence.

    In this case, when the substitute person opens the work item, it says SWITCH AGENT.

    We can view the substitute person with the help of FM "SWL_SUBSTITUTION_DEFINE"

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  • May 23, 2017 at 09:57 AM

    It's switching agents. The previous entry shows WF-BATCH, the user who created the work item. Then it switched to the actual executing user when they started executing it.

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  • May 23, 2017 at 10:34 AM

    Hi,

    Instead of looking the step history from workflow log classical user view, I would recommend to switch workflow personal workflow settings as below then probably you will know if there are any manual manipulations done to workitem as follows:

    Thanks, Pavan

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