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CTI Genesys Integration

Former Member
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Hi,

I am Vakka Reddy currently working on CRM CIC module, and i am looking for some one who can help me in CTI genesys integration,

Can any one help me what are the basic settings required for CTI genesys integration, please forward some doccumentation help on CTI integration.

to <removed by SAP Community Network Moderator>.

Looking forward for your response.

Thanks

Reddy

Accepted Solutions (0)

Answers (4)

Answers (4)

Former Member
0 Kudos

Hello -

I am vinod, working as a genesys consultant in Accenture, India. Got your reference from SDN.SAP.com. Nice meeting you. As i am a genesys guy, i dont have much knowledge on sap side configuration.

We have installed genesys gplus adapter for CRM. Can some one please guide where to create telephony settings in sap crm.

For sap erp ...we usually create a RFC destination(SM59) and a telephony server(SPHB) and connect gplus and SAP thru TCP/IP connection. But for SAP CRM ,,genesys uses Https connection to connect gplus adapter and SAP CRM.

I tried in the same for SAP CRM ,creating RFC destination type G(http connection to external server) and a telephony server in SM59.

The connection test in SM59 is successfully but the connection test in SPHB failed.

Is maintaining telephony server(SPHB) mandatory for https connection to external server? Can we do the similar settings in CIC0 ?

Is there any other way to connect SAP CRM and genesys? Plese advice. Any additional comments will help.

Thanks in Advance.

Regards

Vinod

Former Member
0 Kudos

Hiii,

I am facing the same issue. Have you figured it out. can u please reply me on vinoodgujja@gmail.com...Can u forward any docs which can help me inthis.

Former Member
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Hi All,

I am trying to include the Ready State of the Gplus adapter into the CIC Call State. However, clicking on the MC Phone Make Ready button does not seem to trigger an event in the CIC as, for example, logging on to MC Phone does.

Does anyone have a reference of the plug-in events that the CIC can subscribe to, as well as accessible methods and properties?

My e-mail address is <removed by SAP Community Network Moderator>

Many thanks,

Andreas

Former Member
0 Kudos

Vakka

Are you using the G+ adapter for ICWIN or IC Web?

Let me know and I'll help you.

Regards

Tony Mason

anthonyx_uliano
Participant
0 Kudos

Dear Cristian,

What release of CRM are you implementing? Are you planning to migrate to IC WebClient. We have been told that SAP is not supporting IC Winclient in the next release of CRM, so our customers have been migrating to IC WebClient.

Regards,

Anthony

Anthony X. Uliano

CTO

AMC Technology, LLC

<removed by SAP Community Network Moderator>

gregorw
Active Contributor
0 Kudos

Hello Tony,

it seems that you have a good documentation about the configuration of this adapter. Is it possible to publish it in the SDN Wiki instead of sending it out one by one?

Regards

Gregor

Former Member
0 Kudos

Hello friends,

we have installed gplus adapter for sap-erp integration. Can some one please let me know how to configure a connection between sap application server and an Adapter.

We got stuck in creating a SAPphone server on sap. In transaction SM59 while creating a new TCP/ip connection RFC destination, we need to set the RFC destination name and program id .

what should be the value for program id? Do we need to code a RFC for this ? cos be gave the program id as SPS.PROG as mentioned in the gplus deployment guide, but the connection test failed.

Can someone please help me in fixing this.

Just one more, how to obtain SAP RFC SDK binary files? Shd these binary files need to be placed in the gplus working directory? Does the tcp/IP connection failed due to missing binary files?

Hey if any one needs documentation regarding genesys sap integration pls feel free to take from me

Thanks in Advance. please reply me on vinoodgujja@gmail.com

Former Member
0 Kudos

Can you please send me some documentation for gplus integration with sap crm.

vinoodgujja@gmail.com

Former Member
0 Kudos

Hello Tony-

I am vinod, working as a genesys consultant in Accenture, India. Got your reference from SDN.SAP.com. Nice meeting you. As i am a genesys guy, i dont have much knowledge on sap side configuration.

We have installed genesys gplus adapter for CRM. Can some one please guide where to create telephony settings in sap crm.

For sap erp ...we usually create a RFC destination(SM59) and a telephony server(SPHB) and connect gplus and SAP thru TCP/IP connection. But for SAP CRM ,,genesys uses Https connection to connect gplus adapter and SAP CRM.

I tried in the same for SAP CRM ,creating RFC destination type G(http connection to external server) and a telephony server in SM59.

The connection test in SM59 is successfully but the connection test in SPHB failed.

Is maintaining telephony server(SPHB) mandatory for https connection to external server? Can we do the similar settings in CIC0 ?

Is there any other way to connect SAP CRM and genesys? Plese advice. Any additional comments will help.

Thanks in Advance.

Regards

Vinod

Former Member
0 Kudos

Hello,

What is the exact message error in SPHB after testing connection?

Regards

Radek

Former Member
0 Kudos

Thanks for your response,

This is the error" Error while accessing the telephony software : Test is not possible "