i am having problems in sending an email to support team as soon as the support team is created..
I am using std rule 13200137 and i have configured responsibilites, and this rule works fine and automatic support team is found out as soon as the support team is created ..
But i have also created an action for sending an Email to support team as soon as the support team is created.. which unfortunately is not triggered as soon as the msg is created but is triggered when the support msg is opened for changes...
i have properly configured the action and its start condition and still the problem persists..
I have also used email to msg creator(Sap Standard ) action which is getting triggered properly..
Is it that i am having too many actions triggering at the creation of the support msg that is creating the problem.??
plz help as ASAP...