Error in User Administration page-(Search Users)

[former_member202020]

Hello,

We are geting a portal runtime error as follws when we click on User Administration -> Users -> search Users

<b>Portal Runtime Error

An exception occurred while processing a request for :

iView : pcd:portal_content/administrator/super_admin/super_admin_role/com.sap.portal.user_administration/com.sap.portal.user_management/com.sap.portal.userSearch/com.sap.portal.userSearch

Component Name : com.sap.portal.usermanagement.admin.UserSearch

The exception was logged. Inform your system administrator..

Exception id: 05:50_23/02/07_0026_4485250

See the details for the exception ID in the log file</b>

the log file gives following information :

#

#1.5#0003BA438057004C000000100000212700042A2202FB4CC0#1172225474120#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#SP59H#75033####3003ca90c32611dbb3d70003ba438057#Thread[PRT-Async 2,5,PRT-Async]##0#0#Error#1#/System/Server#Java###Exception ID:05:11_23/02/07_0024_4485250

[EXCEPTION]

#1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Resource

Component : pcd:portal_content/administrator/super_admin/super_admin_role/com.sap.portal.user_administration/com.sap.portal.user_management/com.sap.portal.userSearch/com.sap.portal.userSearch

Component class : com.sapportals.portal.prt.component.usermanagement.admin.UserAdminComponent

User : XXXXXX

at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:969)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:444)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:527)

at com.sapportals.portal.prt.core.async.AsyncPortalComponentResponse.include(AsyncPortalComponentResponse.java:682)

at com.sap.security.core.admin.ComponentAccessToLogic.gotoPage(ComponentAccessToLogic.java:128)

at com.sap.security.core.admin.UserAdminLogic.searchUsers(UserAdminLogic.java:1821)

at com.sap.security.core.admin.UserAdminLogic.executeRequest(UserAdminLogic.java:634)

at com.sapportals.portal.prt.component.usermanagement.admin.UserAdminComponent.doContent(UserAdminComponent.java:71)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:377)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:390)

at com.sapportals.portal.prt.core.async.ThreadContextRunnable.run(ThreadContextRunnable.java:164)

at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729)

at java.lang.Thread.run(Thread.java:534)

Caused by: com.sapportals.portal.prt.component.PortalComponentException: Original exception:

at sapportalsjspuser_search.doContent(_sapportalsjsp_user_search.java:2598)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.core.broker.PortalComponentItemFacade.service(PortalComponentItemFacade.java:360)

at com.sapportals.portal.prt.core.broker.PortalComponentItem.service(PortalComponentItem.java:934)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:435)

... 16 more

Caused by: java.lang.NullPointerException

at sapportalsjspuser_search.doContent(_sapportalsjsp_user_search.java:2092)

... 21 more

Please suggest how to resolve this error.

thanks & regards,

Uma.

[former_member202020]

Hi Sunil,

I do not have permission to access this link. Can u please copy and paste the content?

thanks & regards,

Uma.

[Former Member]

Hi,

You are using EP6 SP14 and WAS6.20. And the note is applicabe for EP6 SP18 WAS6.40.

Regards,

Sunil

[Former Member]

Hi,

Please refer to this sap note : 996111

https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes/sdn_oss_bc_jas/~...

What's the version of J2EE and Portal ?

Regards,

Sunil