we will start with the implementation of mySAP CRM during the next weeks.
I'm a bit confused - how should I work with Best Practices, and what are the differences between the 3 ways for Best Practices
1) we have a 'Solution Manager' System where I can use Best Practices for CRM
2) Best Practices on help.sap.com: http://help.sap.com/bp_crmv250/CRM_DE/html/index_DE.htm (Buliding Blocks!)
3) Best Practices DVD to install on the CRM System
Are the 3 ways exchangeable? Is there some information provided by SAP?
We have already installed the Best Practices DVD, but now I don't know how to use this Add-On: Is there a special transaction-code to use them or a extension for the IMG?