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Feb 23, 2007 at 11:00 AM

CRM - how to work with Best Practices

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Hi All,

we will start with the implementation of mySAP CRM during the next weeks.

I'm a bit confused - how should I work with Best Practices, and what are the differences between the 3 ways for Best Practices

1) we have a 'Solution Manager' System where I can use Best Practices for CRM

2) Best Practices on help.sap.com: http://help.sap.com/bp_crmv250/CRM_DE/html/index_DE.htm (Buliding Blocks!)

3) Best Practices DVD to install on the CRM System

Are the 3 ways exchangeable? Is there some information provided by SAP?

We have already installed the Best Practices DVD, but now I don't know how to use this Add-On: Is there a special transaction-code to use them or a extension for the IMG?

regards

Stefan