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Unable to Stop SAP BO

May 22, 2017 at 12:53 PM


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Hi All,

After SAP BO Explorer Installation we are unable to stop the SAP BO

./stopservers was take huge time to respond.After Verifying the logs it was related to Heap memory issue used at the time of installation i guess.Please find the Below.


PSPermGen: 21168K->21150K(45056K)], 0.1610612 secs] [Times: user=0.39 sys=0.01, real=0.17 secs] 208.973: [GC [PSYoungGen: 63414K->13300K(63488K)] 97244K->48077K(129024K), 0.0206528 secs] [Times: user=0.02 sys=0.01, real=0.04 secs] 229.269: [GC [PSYoungGen: 63106K->6825K(68608K)] 97884K->50566K(134144K),


Xss256k -Dbobj.product.languages.dir=/usr/sap/SID/sap_bobj/enterprise_xi40/Languages/ -Djava.awt.headless=true -Xms64m -Xmx256m -XX:+ExitVMOnOutOfMemoryError -XX:+HeapDumpOnOutOfMemoryError -XX:+PrintGCTimeStamps -XX:+PrintGCDetails -XX:LogGcMaxFileCount=3 -XX:LogGcMaxFileSize=5m -XX:HeapDumpPath=/usr/sap/SID/sap_bobj/logging/ -XtraceFile=/usr/sap/SID/sap_bobj/logging/hostname_jvm_@PID.log -XX:GCHistoryFilename=/usr/sap/SID/sap_bobj/logging/hostname_gc.prf -


Request to suggest an solution.let me know the parameters to be increased.


Sai Naveen

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3 Answers

Jawahar Konduru May 22, 2017 at 12:57 PM

How much memory and CPU, server has?

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Hi Jawahar

It has 10GB of RAM.


the your server is critically undersized and will not support BI Platform and Explorer.
In fact it is undersized for even just the BI Platform.
Please see PAM for minimum required hardware :

Denis Konovalov
May 22, 2017 at 01:43 PM

What does heap memory and some GC collection logs have anything to do with .stopservers script not responding ?
You have not provided enough information to even make a guess as to what the issue might be.

What OS and BOE versions ?
What are the server specs ?
Does the script finishes eventually or not ?
Are there any errors shown ?
What is the memory and cpu consumption on the server and which process takes the most ?
What do the SIA logs say ?
What do the system logs say ?

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Shiresha Gopavarapu May 25, 2017 at 09:05 AM

Hi Denis,

Thanks for you Reply.

Please find the below information

OS -> Sunsolaris Sparc 11.3

DB -> Oracle 11.2

Application -> SAP BI 4.7 SP 7

RAM -> 10GB

Acutally it is used to stop in stipulated time but as of now we have installed explorer.

after that we are facing performance issues.Exploer has taken almost 48 hrs to complete

error show as per the above logs.YOung generation etc i pasted in the thread.

I Need to check SIA logs & update.


Sai Naveen

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