Skip to Content
avatar image
Former Member

Creation of Support Messages slow from Production to Solution Manager ITSM

We have recently configured ITSM in Solution Manager 7.2 . The problem now is with the creation of Tickets , both from satellite system and CRM GUI. The wheel keeps on spinning in CRM GUI and it hangs while creating from the Managed System,but sometimes it works which is the weird part. On the work process end, its the DB Update on Table SAPLSTS1which goes on and on.

Could you please suggest a solution . I have already deleted some unnecessary plugins from the Navigation Profile and the rfc users have all the authorizations.

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

5 Answers

  • May 19, 2017 at 12:59 PM

    Hi Arvind Murarka

    Difficult to figure out without access but have you tried with different business roles

    for.e.g End User are suppose to use SOLMANREQU(copy of it into customer namespace)....this is normally faster than SOLMANPRO as this is for admin, processors advance users etc.

    It might be browser issue so please make sure you have deployed all the IE etc related SAP notes and tested it.

    Hope this helps

    Thanks

    Prakhar

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    May 19, 2017 at 01:51 PM

    Shall I assign both ZSOLMANPRO and ZSOLMANREQU to the business user and try?

    Add comment
    10|10000 characters needed characters exceeded

    • Normally business user is end user so he would only need ZSOLMANREQU (assuming you have copied from standard SOLMANREQU) role.

      As mentioned the other one is not required.

  • avatar image
    Former Member
    May 19, 2017 at 07:47 PM

    Well even after assigning ZSOLMANREQU,the problem still persists

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    May 23, 2017 at 10:52 AM

    Hello Arvind,

    Please check disk space. Also check which browser you are using for Solution Manager. Try to access other links related to SAP on internet and check whether these are also taking a time. It seems issue with IE.

    Thanks

    Gaurav

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    May 26, 2017 at 06:06 AM

    The Problem occurs when We try to raise the incident from PROD ,then there's no IE involved.Disk space is fine.

    Add comment
    10|10000 characters needed characters exceeded

    • Hi Arvind,

      Do you mean Help>Create support Message option...are you using Standard only and no development here?

      If yes have you assign the required authorization to end users in ERP Prod so that they can create incident.

      assuming all the necessary setup is working fine as you mentioned it is getting created in solman from erp already.

      Thanks