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C4C - Some functions are missing in Ticket Fiori UI

May 19, 2017 at 07:28 AM

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Hello all,

In Ticket HTML5 UI, there's a button 'follow-ups' to create follow up documents and button 'Assign to' to assign the processor.

However, in Ticket Fiori UI, these two buttons are missing. It's not possible to create follow-ups and assign the Ticket to other agent and team.

Regards,

Xiumei

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1 Answer

Daan Schattenberg May 19, 2017 at 12:29 PM
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Hi Xiumei,

I know that the follow-up button is moved to the related items tab of the ticket. The assigned to team, I'm also curious where this action button is placed.

BR,

Daan Schattenberg

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