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Help Link not working

Former Member
0 Kudos

Hello Friends,

In the shopping cart page there is a link called 'Help' after 'Home' link.. doen't work.. Any one faced same problem.. Any OSS note ..

Thnaks,

John.

Accepted Solutions (0)

Answers (3)

Answers (3)

Matt_Fraser
Active Contributor
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There is another way to achieve this which might be easier, and perhaps survive support packs and upgrades more easily. I think technically it's intended that you use Knowledge Warehouse to do this, but it's not necessary. You can go to the IMG and navigate to SAP Web Application Server -> General Settings -> Setting Variants for Help (SAP Library) (or directly via transaction SR13), go to the PlainHtmlHttp tab, and create an entry. Give the variant a name of your choice, set Platform to NONE, Area to IWBHELP (select Documentation ), set Server Name to the fully-qualified hostname of your webserver (like intranet.company.com ), and Path to the URL (minus hostname) of your custom documentation (like /docs/srm/ourcustomdocs ). You have to put something in the Language field, so set it to English or whatever is appropriate for your organization. Check the Default box, and ensure that no other variant on any of the four tabs that has Platform =NONE has the Default box checked. Save (creates a transport), and voila! You're done.

Note that with this solution, you can have separate help destinations for that help link based on whether your users are in the SRM web interface or in the SAPGUI. If you have another variant for Platform =WN32, and mark it as Default, that one will be used for SAPGUI users. It can be on a different tab if that is appropriate for you. For us, for instance, we find it useful to have SAPGUI users, who tend to be IT support analysts for SRM, to point at the SAP-delivered documentation, since it helps them with configuration, etc, while web users, who tend to be endusers, point at our custom documentation.

--Matt

Former Member
0 Kudos

Hi Matt Fraser ,

I am Krishhna, new to SRM and Workflow.

I am facing this problem from long back, I need the solution urgently.

In the Shopping cart, when a sc is rejected, then a mail will triggers to the lower level approvers and the initiator . In that mail they have a login link to know the reasons for rejection.

Now the login link is connecting to SRM portal.

I want to change the LOGIN link of that SRM .

For this I am using BBP OFFLINE APP BADI in the program RBBP NOTIFICATION OFFAPP .

Where can I change the url of SRM ???

Please give me the solution for this ,if you know ???

If the above answer of you's is may help to my problem , can you please explain, how can I change that one??

Waiting for your reply ?

Former Member
0 Kudos

Hi Peter,

Another solution to your problem.You can just place the url of the site whcih should be called on the click of the "HELP" link in the service BBPHELP in SE80.

Go to BBPHELP service ,template BBPHELP_1000.

Comment the foll line :

<b><!-- var helpURL="`FRONTEND_URL`"; --></b>

Instead, write the foll code(e.g. to call the HELP.SAP.COM link)

<b> var helpURL="http://help.sap.com/saphelp_srm40/helpdata/en/95/f6a93e08503614e10000000a114084/frameset.htm";</b>

Also,another problem with the HELP link is that the HELP window doesnt get MAXIMISED.For this problem you have to apply an OSS note.

HTH.

BR,

Disha.

Pls reward points for useful answers.

Former Member
0 Kudos

Hello Disha,

What is that OSS # ..

John.

Former Member
0 Kudos

Hi,

The OSS note is 984404.

BR,

Disha.

P.S. Pls reward full points for useful answers.

yann_bouillut
Active Contributor
0 Kudos

Hi,

That's usually the basis team work to install the online help...

Kind regards,

Yann

Former Member
0 Kudos

Hello Yann,

Can you please give me some more brief details what needs to install by basis team.. Here my team is new who is not more comfortable with SRM system..

Thanks,

John.

Former Member
0 Kudos

Hi,

This link refers SAP Online Documentation. For details see SRM Installation Guide (ABAP + JAVA) page 83.

<i>"<b>5.5 Installing the SAP Online Documentation</b>

SAP currently provides an HTML-based solution for the online documentation, including the Application Help, Glossary, Implementation Guide (IMG), and Release Notes. You can display the documentation with a Java-compatible Web browser on all front-end platforms supported by SAP. You can always find the up-to-date SAP online documentation at help.sap.com/nw2004s.

Process

Install the SAP online documentation in your SAP system as described in the README.TXT file contained in the root directory of the online documentation DVD, delivered as part of the installation package."</i>

Regards,

Marcin Gajewski

Former Member
0 Kudos

Hello John,

In our earlier project we had linked a PDF doc to this link. But you can even link any website to this link(e.g. Help.sap.com)

Click on the said Help link (you may get 'page can not be displayed' message) then rightclick wi th yr mouse and go to option' view source' .

Click on that ITS will show you the template used for that page (it's some BBPHELP template).

Then in SE80 edit this template.There is a provision in this template where you can provide URL of yr desired website or you can establish an URL with the doc kept in mime or webserver and paste that URL in this template.

In this way you can show the user any website or Doc you want to show after clicking this link.

Even if you have EP you this arranement will work.

Just check whether this is suitable for you.

BR

Dinesh

<b>Reward if helps</b>