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Former Member
Feb 19, 2007 at 12:51 PM

tracking partners in a service transaction !!!


Dear friends,

My requirement is that i need to keep track of all the partners for a particular ticket\transaction ..

I know when u view the ticket under "transacation data " Tab "Partners " i can see all the partners of the ticket..

But consider that the ticket is being assigned to particular msg processor, but this msg processor assigns the ticket to another processor, the messge processor is the new msg processor and the old msg proc is overwritten and so when i look into the partners tab i cannot see the OLD partner bcoz its now being overwritten by the new partner...

I tried out going to SPRO-> define partner determination proc->slfn0001->partner functions in procedure-> partner function message proc-> details.

i Selected all permutations and combinations by altering

two fields : number of occurences (low) and number of occurences (high ).

Still old partner is getting overwritten ...

i need to keep track of all mesage proc who worked on the ticket..

i need to keep track of all the partners "old as well as new "

Plz help ASAP

Message was edited by:

Suzzane Dsouza