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CRM-ECommerce module

What does CRM E-Commerce module includes? Is CRM -web and CRM-internet sales are part of CRM E-commerce or are they separate?

Can any send me documents on CRM E-Commerce ASAP.

Thanks guys,

Anjali Saxena

anjalisaxena01@yahoo.com

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2 Answers

  • Posted on Feb 17, 2007 at 10:27 PM

    Hi Anjali,

    E-Commerce ;This key capability enables you to turn the Internet into a profitable sales and interaction channel for both business partners and consumers. You can provide your customers with a personalized Web experience and convenient self-services. With the fully integrated E-Commerce platform you can strengthen your sales, service, and marketing operations and, in turn, reduce transaction costs and customer service calls. The E-Commerce applications cover Web-based sales and service transactions, targeted marketing, and analytics for system and customer behavior.

    http://help.sap.com/saphelp_crm50/helpdata/en/16/cfa34273f60b31e10000000a1550b0/frameset.htm

    regards,nishant

    Please reward points if this helps

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 27, 2007 at 12:53 PM

    Hi Anjali,

    CRM E-Commerce basically consists of E-Sales& E-Services.

    Here i am sending you a link. It contains E-Commerce 5.0 document.

    https://websmp105.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000647973&_OBJECT=011000358700006120622006E

    Please check this out and reward points.

    If this is fine, otherwise will mail you the documnets.

    Reply if you have any issues regarding the same

    Thanks

    Pranay

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