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Hybris Marketing Products and Product Categories not shown

Hi All,

I'm using Hybris Marketing on-premise.

I already uploaded some interaction contacts, interactions, product categories and products into Hybris Marketing using csv-import.

Using transaction SE16 I also checked, if the products & categories were in the HANA tables (CUAND_PROD_CATEG & CUAND_PROD_DESC). They are.

But I can't see them in the Segmentation. With the imported interactions it is working without any problems.

In the "Manage Interests" application I can see the product categories.

Has anyone maybe had that problem or has an idea what to do?

Thanks in advance!


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    Former Member
    May 19, 2017 at 12:50 AM

    Dear Tobias,

    Your interactions should be in table CUAND_CE_IA_RT, if you correctly added interactions containing products, these should then be available in table CUAND_CE_IA_PROD. Are you sure you have entries in this table?

    The products that you can select in Segmentation are usually linked to the Interactions. Without any interactions there won't be any products that you can select in Segmentation.

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    • Hi Christopher

      We used Y2Y vía datahub, as i know Expressway used something like that. Today we worked on it and it already send interactions, recommendations, products and customers, but now we have problem with recommendations. The ID of the product that is being send from Marketing to commerce is the product_key and not the object id. Commerce cant find that product and send an error. Did you know how to solve this or any documentations about it? In Marketing we have all the configuration and as we know this process is done by hybris commerce and not marketing.