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Custom case description field display HTML script

May 18, 2017 at 09:03 AM

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Hi

I have created a custom field called case description in C4C. The problem I have now is that when I pull a report from C4C to Ms Excel the column Case description displays HTML script instead of displaying just the text I typed in the field.

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Will you please help.

Thanks in advance.

Thabo

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3 Answers

Jayant Saini May 18, 2017 at 09:46 AM
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Hi Thabo,

Which data type have you assigned to this field?

Thanks

Jay

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Thabo Mithi May 18, 2017 at 12:11 PM
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Rich text

Thanks.

Thabo

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Thabo Mithi May 22, 2017 at 01:44 PM
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Hi Jay,

We have managed to make it work.The latest rollout of C4C has the same case description that we wanted to build. So we got rid of the one we built and utilised the standard SAP one.

Thanks.

Thabo

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